| OfficeServ Operator |
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 OfficeServ Operator enables users to quickly and efficiently find and transfer incoming calls to extensions at any site. This is important for any business as making a positive, professional first impression is essential for customer satisfaction. OfficeServ Operator, working in conjunction with the Samsung OfficeServ handset, is a user-friendly PC-based console especially designed for frontline staff (operators) so that they can handle high volume call traffic as smoothly as possible. The multi-site operator, when used with Samsung’s network protocol, benefits businesses with multiple locations as it allows a centralised operator to manage calls for the enterprise thereby maximising efficiency, reducing staff costs and ensuring excellent customer service. Key features • Easy to navigate graphical user interface (GUI) • Control calls from the desktop • Use either mouse or keyboard shortcuts for flexible and intuitive call control • Display the status of each extension on the system with the Busy Lamp Field display • Review extension information across the entire system, such as call forwarding set, number of unread voicemail and absence messages • Create and view customised BLF in groups within your organisation, e.g. Sales, Support, Accounts Process calls quicker and more efficiently • Determine the number of calls waiting and identify the callers at a glance • Use simple drag and drop mouse operations and keyboard shortcuts to speed up call processing • Redirect recognised calls instantly to the destination without having to answer the call Provide proficient and personalised service for callers • Use caller information to answer calls according to in dials or caller ID • Transfer calls directly to a recipients voice mailbox • View staff availability and messages set by staff using OfficeServ Easyset |
